Unmatched Peace of Mind Comfort Assurance

Adirondack Heat Pumps stands behind every system we install with a true 180-day comfort guarantee. That’s six full months for you to put your new heat pump to the test through winter cold, summer heat, and everything in between.

  • If your system doesn’t keep your home comfortable, we come back—up to three times—to resolve it.

  • If we can’t achieve the results promised, we give you a 100% refund of your installation investment.

  • This is a no-risk guarantee designed to eliminate any hesitation about switching to a Mitsubishi Hyper-Heat system.

No gimmicks. No hidden clauses. Just accountability.

Long-Term Protection That Outpaces Competitors

12-Year Parts and Compressor Warranty

Most HVAC contractors offer 5–10 years on parts, with compressors sometimes covered longer but labor excluded. Adirondack delivers the maximum 12 years on all parts and the compressor, ensuring major system components are protected long after standard warranties expire.

12-Year Labor Warranty Through Elite Service Plan

Typical providers either exclude labor or limit it to one or two years. Adirondack goes further with a 12-year labor warranty, meaning you won’t pay for covered service calls, repairs, or labor charges for over a decade. This is only possible because we are a Mitsubishi Elite Diamond Contractor.

Why These Guarantees Matter

Engineering Precision with Manual J Load Analysis

We design each system with Manual J load calculations, not guesswork. Contractors that skip this step risk installing systems that are oversized (leading to short cycling, uneven comfort, and wasted energy) or undersized (leading to constant strain, higher bills, and premature failure). Our precision ensures you get the right-sized system for your home.

Built for Harsh Climates

Mitsubishi Hyper-Heat units are engineered for cold climates. While many heat pumps lose capacity in freezing weather, ours continue to deliver 100% heating performance at design temperatures. That means consistent indoor comfort without relying on costly backup heat.

Extended Comparison: Adirondack Heat Pumps vs. Typical Contractors

Feature Adirondack Heat Pumps Typical HVAC Providers
System Sizing (Manual J) Every project uses detailed Manual J analysis. Ensures perfect match to home size and insulation. Prevents oversizing/undersizing problems. Often skipped or replaced with a “rule of thumb” guess. Leads to comfort issues, high bills, and shortened system life.
180-Day Comfort Guarantee Six months to live with the system. Up to three resolution visits included. If still unsatisfied, full refund issued. Rarely offered. At best, you may get a short 30-day adjustment period with no refund protection.
Parts Warranty 12 full years on all factory parts. Mitsubishi-backed. No out-of-pocket cost for replacements during coverage. 5–10 years on parts depending on manufacturer. Many contractors offer only the standard registration coverage without upgrades.
Compressor Warranty 12 years. Covers the most expensive part of the system. Often 10 years max. Compressor replacement cost can exceed $2,000 without coverage.
Labor Warranty 12 years through Elite Service Plan. Covers technician time, travel, and repair labor. 1–2 years, if included at all. Many contractors charge labor for warranty repairs after the first year.
Installer Certification Mitsubishi Elite Diamond Contractor. Trained directly by the manufacturer. Access to extended warranties unavailable to standard contractors. Varies widely. Many are not factory-certified. Extended warranties are often not available.
System Performance in Cold Weather Hyper-Heat systems deliver 100% heating capacity at design temps. Built for upstate New York winters. Many standard heat pumps lose significant heating power below 30°F, requiring backup heat sources.
Homeowner Risk Virtually eliminated. Between the 180-day comfort guarantee, 12-year parts, and 12-year labor coverage, you’re fully protected. Homeowner assumes risk after a short service window. Parts may be covered, but labor is often a surprise expense.
Long-Term Value Systems are engineered, warrantied, and supported for at least 12 years. Lower lifetime cost of ownership. Systems may work well for a few years, but repairs and labor costs increase after short warranties expire.
Energy Efficiency Proper sizing + Mitsubishi Hyper-Heat = maximum efficiency and reduced utility bills. Poorly sized or lower-grade systems often underperform, leading to higher monthly costs.

FAQs

What does the 180-day comfort guarantee really mean?
You get six months of real-world use. If comfort expectations aren’t met, we attempt up to three fixes. If unresolved, your money is refunded.

How do I secure the 12-year parts warranty?
We handle the registration process to lock in the full 12-year coverage directly with Mitsubishi.

What’s included in the 12-year labor warranty?
Everything related to labor: service calls, technician hours, and repair work under warranty. You won’t see surprise labor bills during the warranty period.

Why is this different from a standard HVAC warranty?
Standard HVAC warranties cover parts only. Labor is almost never included beyond the first year, leaving homeowners exposed to high costs. Adirondack protects both parts and labor.

Why is installer certification important?
Only Mitsubishi Elite Diamond Contractors can offer the maximum warranties. Non-certified installers cannot provide the same long-term coverage or manufacturer backing.

Bottom Line

Adirondack Heat Pumps eliminates homeowner risk.

  • 180-day no-risk comfort guarantee

  • 12-year parts and compressor coverage

  • 12-year labor warranty

  • Mitsubishi Elite-certified installation

This combination creates a level of security and value that typical HVAC contractors cannot match.