Adirondack Heat Pumps offers a 12-year warranty covering both parts and labor on Mitsubishi Electric heat pump systems — including all trip charges, refrigerant, and bi-annual maintenance — for homeowners in Upstate New York and Vermont. The Adirondack Shield Elite Care Plan eliminates out-of-pocket costs for covered mechanical failures for the full 12-year term, starting at $28/month for a single-zone system.
Why Most HVAC Warranties Leave Homeowners Exposed
Standard manufacturer warranties cover defective parts — not the labor, service calls, or refrigerant to complete a repair. In the Adirondacks, that gap is expensive.
Labor Is 50–60% of Every Bill
A covered part means little when you still owe $1,500–$3,000 in labor for a compressor replacement. Standard warranties leave that entirely to you.
Trip Charges Add Up Fast
Every service call, every diagnostic fee — not covered under manufacturer warranties. Routine calls average $150–$250 before any repair begins.
Refrigerant Costs Are Excluded
A refrigerant leak repair runs $500–$1,500. Most warranties explicitly exclude refrigerant, leaving you with the bill even on covered equipment.
Claims Fail Without Maintenance Records
30–40% of warranty claims are denied when homeowners can't produce maintenance records. Most warranties don't include maintenance — we do.
"We don't just fix it — we shield you from every possible HVAC expense for 12 years, as long as you renew each year. Never a charge for trip, parts, labor, or required refrigerant for any mechanical failure."
Simple, Per-Unit Pricing — No Hidden Fees
Billed automatically via ACH or credit card on the 1st of each month. No deductibles. No surprise charges for covered repairs.
The $0 Repair Guarantee vs. Standard Manufacturer Warranties
Exactly what you get — and don't get — from each coverage type.
| Coverage Element | Standard Manufacturer Warranty | Adirondack Shield Elite Plan |
|---|---|---|
| Parts for mechanical failure | ✓Covered (with registration) | ✓Covered — $0 |
| Labor costs | ✗NOT covered | ✓Covered — $0 |
| Service calls / trip charges | ✗NOT covered | ✓Covered — $0 |
| Refrigerant (mechanical failure) | ✗NOT covered | ✓Covered — $0 |
| Bi-annual maintenance visits | ✗NOT included | ✓Included — Spring & Fall |
| Priority 24-hour diagnostic response | ✗NOT available | ✓Guaranteed |
| Coil jet cleaning (indoor + outdoor) | ✗Additional cost | ✓Included |
| Remote control batteries replaced | ✗NOT included | ✓Every visit |
| Transferable to new homeowner | ✗NOT transferable | ✓Yes — $99 fee |
What Is Not Covered
Standard industry exclusions — these fall under homeowner's insurance, not equipment warranties:
What Happens During Your Bi-Annual Maintenance Visits
Two comprehensive visits per year (Spring and Fall) by technicians trained specifically on Mitsubishi Electric systems. Dirty coils reduce system capacity by 20–30%.
Outdoor Condenser Service
- Level condenser on pad for proper drainage
- Inspect all high and low voltage wiring
- Check contactor, capacitor, and compressor
- Inspect condenser coil, fan blade, fan motor
- Evaluate refrigerant levels and line set integrity
- Inspect line set insulation and disconnect box
- Coil jet cleaning — removes dirt from coil fins
- Verify operation vs. Mitsubishi specifications
Indoor Air Handler Service
- Service all unit types: high wall, cassette, ducted
- Secure and level indoor units
- Inspect and tighten all control wiring
- Coil jet cleaning with built-in compressor
- Debris captured in rinse container
- Inspect fan blade and motor condition
- Check condensate pan and drain line
- Install fresh batteries in remote control
Terms, Conditions & Requirements
Clear, straightforward terms — no fine print surprises.
🎯 Who Qualifies
Exclusively for Mitsubishi Electric heat pump equipment installed by Adirondack Heat Pumps in Upstate NY and Vermont. Third-party installations do not qualify.
🔒 System Integrity
Coverage is voided if the system is serviced, repaired, or modified by any person or company other than Adirondack Heat Pumps.
📅 Maintenance Requirement
Two visits per year required. Missing one visit does not void coverage, but missing more than one consecutive cycle terminates the labor and refrigerant warranty.
💳 Payment & Billing
12-month agreement, auto-renewing annually. Monthly billing via ACH or credit card on the 1st. Cancel any time with 30 days' written notice.
🏡 Transferability
100% transferable to a new homeowner. Notify Adirondack Heat Pumps in writing within 30 days of closing. One-time $99 administrative transfer fee applies.
⚠️ Lapsed Coverage
If coverage lapses, reinstatement requires a full system recertification. Labor and refrigerant coverage ends on the final payment date upon cancellation.
Transferring the Plan When You Sell Your Home
An active 12-year labor warranty is a documented selling advantage in Upstate NY and Vermont real estate.
Notify in Writing
Contact Adirondack Heat Pumps within 30 days of property closing
Provide Buyer Info
Share new homeowner name, contact, and closing date
Pay Transfer Fee
One-time $99 administrative transfer fee
Coverage Transfers
New owner assumes all plan rights and remaining warranty period
Common Questions About the Adirondack Shield Plan
Does this warranty cover both parts AND labor for 12 years?
How does this differ from the Mitsubishi Electric manufacturer warranty?
What happens if I miss a maintenance visit?
Can someone else service my Mitsubishi heat pump while I'm on the plan?
Is this plan available for Daikin, Fujitsu, or other heat pump brands?
What is the 24-hour priority response guarantee?
How does the plan transfer when I sell my home?
Is refrigerant covered if there's a mechanical failure?
Keeping Your System Ready for Adirondack & Vermont Seasons
Sub-zero winters, humid summers, and heavy snowfall all affect heat pump performance. Stay ahead between your scheduled maintenance visits.
If you have a Mitsubishi Electric heat pump installed by Adirondack Heat Pumps, you're eligible to enroll today. Have your installation date and model information ready.
Call 518-812-1958 to Enroll →